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SMS Terms of Use & Privacy Policy

SMS Terms of Use

Acceptance

By providing your mobile number, opting in by any method, or using TechExperts' SMS support service, you agree to these SMS Terms of Use and authorize TechExperts to send you SMS messages as described below.

Program Description

We use SMS for two-way conversational support, including ticket updates, appointment reminders, and security alerts.

Opt-In Methods

You may opt in to SMS communications by:

Message Frequency

Message frequency will vary depending on the nature of your support needs.

Fees

Message and data rates may apply, depending on your mobile plan and carrier.

Opt-Out

You can opt out at any time by:

Help

For assistance, reply HELP, visit the Help section on our site, call (917) 494-0257, or email info@techexperts.com.

Data Use

We do not sell or share mobile opt-in data, consent, or message content with third parties for marketing purposes. For more details, see our Privacy Policy below.

Eligibility

This service is available to U.S. mobile carriers only. Service availability may vary.

Authority

By opting in, you confirm that you are the owner or customary user of the provided mobile number and have the authority to consent to receive messages.

Changes

We may update these terms from time to time. Continued use of our SMS service after changes constitutes acceptance.

Privacy Policy — SMS Texting Section

Data Collection

When you opt in, we collect your mobile phone number, consent details (including date, time, and method of opt-in), and any message content necessary to provide support.

Use of Data

We use SMS data solely to deliver:

  • Service notifications
  • Ticket updates
  • Appointment reminders
  • Security alerts
  • Responses to your inquiries

Retention

Consent records and related SMS metadata are retained for the duration of the SMS program and as required by applicable law or policy.

Security

We implement reasonable technical and organizational measures to protect SMS data.

Sharing

We do not share SMS opt-in data, consent records, or message content with third parties for marketing purposes.

Your Choices

You may opt out of SMS communications at any time by replying STOP, submitting a request via our Opt-Out Form, or emailing info@techexperts.com. For help, reply HELP or see our Help section.

SMS Help

For help with SMS support messaging:

Commands

  • HELP — Receive help information
  • STOP — Unsubscribe immediately (you can text START to resume)
  • START — Subscribe immediately (you can text STOP to unsubscribe)